PRINCESS
Princess – The Beauty
About, contact and policies
About us
Princess – The Beauty is an online store for women's unstitched suit material. We sell online only, in limited designs, direct from the manufacturer.
The store is run by Princess The Beauty, a proprietorship registered under GST in India. The seller's name and address are in Contact.
Every suit is sold as unstitched fabric. Stitching is not included.
Contact us
Customer care+91 88668 80999 (call or WhatsApp)care@princessthebeauty.com
Sold byPrincess The BeautyProprietor: Priyank Ramesh GidwaniGround Floor, B-85, Sumel Business Park 2, Kankriya Road, Near Vanijya Bhavan, Ahmedabad, Gujarat 380022
Grievance officer: Priyank Ramesh Gidwani, Proprietor. To raise a concern, contact customer care by phone, WhatsApp or email.
Jenny, our AI assistant on this site, answers questions on the store page: tap "Ask Jenny" there. Her replies are automated.
Prices
The price shown on each design is the full amount you pay. It includes GST and delivery within India. Prices are in Indian rupees.
Shipping and delivery
- Delivery within India is free. We do not ship outside India.
- Orders paid by 2 pm (IST) are dispatched the same day; later orders are dispatched the next working day.
- Once a courier is booked for your parcel, the courier's name and tracking number (AWB) appear on Track my order.
- How long the courier takes after dispatch depends on your PIN code.
Returns, refunds and cancellations
No change-of-mind returns. Damaged, wrong or not-as-described items are replaced or refunded.
- Please look at the fabric before your tailor cuts it, and write to us as soon as you notice a problem.
- To report a problem, contact customer care by WhatsApp, phone or email with your Payment ID and photos of the item. An unboxing video helps us settle a concern quickly, but it is not compulsory. Please write as soon as you notice the problem.
- A refund goes back to the payment method you paid with.
- To ask for a cancellation, contact customer care with your Payment ID.
Customer care+91 88668 80999 (call or WhatsApp)care@princessthebeauty.com
Payment
Payment is prepaid only, through our payment partner (Razorpay or Cashfree Payments; the checkout shows which one): UPI, cards and net banking. Cash on delivery is not available. Your card number, CVV, UPI PIN, OTP and bank password go only to the payment partner's own window, your UPI app or your bank; we never see or store them.
We never ask you for a card number, CVV, UPI PIN or the one-time code (OTP) for a payment: not in a box on our pages, not in the chat with Jenny, not by phone, not on WhatsApp and not by email. Please do not give them to anyone who calls or messages you.
After you pay, the checkout shows an "Order confirmed" page with your Payment ID. Please keep it: it is your order reference.
Privacy
When you visit
We keep an anonymous record of each visit to the store pages and the checkout: the time, the page, the website you came from, whether you used a phone, a tablet or a computer, and your country and city, which our hosting service works out from your network address. The record holds no name, no phone number and no network (IP) address.
If you arrive through a partner's link, an advertisement or a link someone shared with you, a short tag naming that link is kept in your browser for 30 days and is saved with your order if you buy, so that we know which link brought the order.
When you order
Your name, mobile number, delivery address and email (if you give one) are sent to our payment partner (Razorpay or Cashfree Payments, as shown at checkout), and are stored with the payment record of your order. We use them to take the payment, to book the courier and deliver your parcel, and to answer questions about your order. They are passed to Shiprocket, our courier booking partner, and to the courier that carries your parcel.
We also use your mobile number and email to send you updates about your order. If you start a payment and it is not completed, we may send you one reminder about that payment, on WhatsApp from +91 88668 80999. It carries no offer.
We send you new designs and offers, on WhatsApp or email and at most once a day, only if you tick the box for them at checkout. Buying works the same without it. To stop reminders or offers at any time, send STOP on WhatsApp to +91 88668 80999 or write to care@princessthebeauty.com.
Our store team receives an email about each paid order with the items, the amount, the city, state and PIN code it goes to, and whether you ticked the box for offers. That email carries no name, phone number or street address.
Saved cards
We do not keep card details, and we hold no list of your cards. Saving a card is never needed to buy. If the payment window offers to save your card for next time and you choose that, our payment partner (Razorpay or Cashfree Payments) keeps the card as a token, as the Reserve Bank of India's rules require, and links it to your mobile number. The payment window may also remember a UPI ID used with that mobile number. Your card's bank lets you see and remove the places where your card is saved.
Your account
An account is optional: you can always order without one. This part applies where the Login page offers Google's sign-in button. If you use that button, Google asks you to confirm, and then tells us your name, your email address, a code that identifies your Google account and a link to your profile picture. We never receive your Google password. We do not use or keep the picture link.
We use the name and email address that Google tells us only to sign you in and to fill in the checkout form, never for advertising or offers. Offers go only to the mobile number and email you send with an order, and only if you tick the box for them at checkout.
Where the checkout or the Login page offers to keep your delivery details in your account, the account keeps only what you choose to save there: your name, mobile number and delivery address. With them we keep the date you first saved them and the date of this privacy text when you last saved them. The Login page shows your saved details once you are signed in. They are stored for us by Cloudflare, our hosting service, which may keep them on servers outside India.
Google does not give us a mobile number, so the checkout asks for one. We do not check it with a one-time code. We use it as "When you order" above says.
Saved details are removed automatically two years after you last saved them. You can remove them sooner on the Login page: "Remove saved details" deletes them, and "Delete my account" deletes them and signs you out on all your devices, within a few minutes. After "Delete my account" or "Sign out on all devices" we keep the time of it for 31 days, filed under a code that stands for your Google account, so that sign-ins made before it stop working. The payment and delivery records of your orders are not part of your account: deleting your account does not delete them.
We never read out, send or change what an account holds for somebody who only gives an e-mail address or a mobile number. If you cannot sign in and want your saved details removed, write to customer care with the mobile number you saved. We call that number back before we remove anything.
When the Login page shows Google's button, the page sets a cookie that guards the sign-in; it is removed once you are signed in, or a day after the page last showed the button. When you sign in, a second cookie keeps you signed in on that device for up to 30 days; it holds your name, your email address and a code for your account, and "Sign out" removes it. Google's sign-in script may set cookies of its own on this site, and Google's own button and window use Google's cookies.
You can also remove this store from the apps connected to your Google Account, in your Google Account's own settings.
What stays in your browser
These are kept only in your own browser, on your device:
- your bag and the designs you saved;
- your choice to pause the moving strips on the store pages;
- your name and mobile number, if you save them with the form on the Login page;
- your checkout details, if you tick "Remember my details on this device";
- the Payment ID, items, amount and time of your last order, so that the "Order confirmed" page and Track my order can show them again, and the store pages can name your recent order;
- the day a welcome line was last shown to you on the store pages, so that it is shown at most once a day, and, until you close the tab, the day that tab last opened a store page;
- until you close the tab, the number of recent orders of each design, as the store last told that tab, and when (nothing about you).
To remove them, log out, leave the "Remember" box unticked at your next order, or clear this site's data in your browser.
The AI assistant
Questions you type to Jenny, including any Payment ID and mobile number you type there, are sent to an AI service to write the reply; that service may process them outside India. We do not keep your chats. When you give a Payment ID and mobile number, the assistant reads that order's payment record to answer you.
Track my order
The Payment ID and mobile number you enter are checked against the payment record of that order. The page shows the payment status, the items and the courier details; it never shows a name or an address.
Affiliate applications
If you apply to the affiliate programme, the details you type (your name, WhatsApp number, where you will share, and any city, email or note) are emailed to our store team. We use them only to review your application and to contact you about it.
Other services
Our pages are delivered by Cloudflare, the lettering by Google Fonts and the payment window by our payment partner (Razorpay or Cashfree Payments). As with any website, these services see your network (IP) address when your browser asks them for a page, a font or the payment window. Cloudflare also counts page views for us with its Web Analytics script, which sets no cookies. Where the Login page offers sign-in with Google, it loads Google's sign-in script and button: Google then sees your network (IP) address there, can recognise your Google account through its own cookies, and learns that you signed in to this store if you do.
Your questions and requests
If you have saved details in an account, the Login page shows them and lets you correct or remove them yourself. We do not change the details in an account on request: if you cannot sign in, we can only remove them, as "Your account" above says. For any other question about your details, or to ask us to correct or delete them, write to customer care:
Terms and conditions
By ordering you confirm that the delivery details you give are correct. Colours can look slightly different on different screens. Model pictures marked "AI styling preview" show how the fabric may look once stitched; you receive unstitched fabric. Designs are available while stocks last. An account, where the Login page offers one, is optional. Keep your Google account secure: whoever is signed in to it can see the details you saved in your account here. These terms are governed by the laws of India.
Track my order
Enter your Payment ID and the mobile number you gave at checkout to see your payment and courier status.
Affiliate programme
Creators, bloggers and anyone who can recommend our suits to their own audience can apply for a personal link and earn a commission on orders placed through it. The commission rate and the payout terms are shared on approval.
If you reach us through a partner's link, the partner may earn a commission on your order. The price you pay is the same.